How does the process work?
-Book A Service: From the
"Work With Us" page, you will be able to complete a quote request form. Upon completing the quote request form, you will be directed to our booking page where you be prompted to select a 30 minute appointment timeslot from our booking calendar. This phone consultation is needed to answer any questions you may have and to determine if we are a good fit. We will also be able to provide you with a quote and an estimated time of completion for service(s) needed.
-Brand Identity: If you select us for your design needs, we will have a little "homework" for you to complete to help us to build the brand that will attract the type of clients you want. In order to do this, you will need to fill out a design questionnaire. This will give not only give us an understanding of your brand but also help us to plan a strategy around your design.
-Design Process: After the initial deposit and design questionnaire are provided by the client, the design process will begin. Clients will receive a mood board and style guide to ensure that your design is not only aesthetically pleasing but that we are both in line with the vision for your brand.
Upon approval of your mood board, we will begin to draft your design based on the information from the design questionnaire, phone consultation, and market research. With this information, we will produce a proof for you to review. Once you select the chosen design concept, we will refine it to completion. Upon receipt of the remaining balance, you will be emailed the final product(s).
What is the turnaround time?
Turnaround times are dependent upon the needs of the request and will be discussed during the initial consultation with the client. Depending on availability and for an increased fee, you may submit a rush on your order.
What is your refund policy?
All work produced by Branded To Launch is 100% custom and personalized to the needs of your request. Due to the nature of our designs being customized, Branded To Launch is unable to offer any refunds on our design projects. For an increased fee, you may submit requests for additional concepts and/or revisions.
How will I receive my final design(s)?
Upon receipt of the final payment, the finished design(s) will be sent via e-mail in the agreed upon formats.
Who do the designs belong to?
Upon receipt of the final payment, the client will receive their design in the agreed upon formats and the artwork will belong to the client. Branded To Launch does reserve the right to use any work for promotional purposes and may display completed projects in our portfolio.
The client is not allowed, for any reason, to alter, change, or duplicate, any design Branded To Launch provides client with. If client should decide to change their design they should remove all Branded To Launch design credit as the design is no longer an accurate representation of our work. Please do not create or hire another designer, outside of Branded To Launch, to create something with, based on or similar to our designs.
What website platform do you use?
We design using Wix only. Wix can do anything that other platforms can. It is easy to use and doesn't require coding which gives clients the ability to make minor updates to their finished design for upkeep if needed. It also is responsive, great for mobile viewing, and it allows us limitless capabilities with designing.
Do you offer payment plans?
We do offer payment plans. On services over $500, we ask for a 50% deposit. After 2 weeks, 25% is due, and the final 25% is due once services are complete. On services $500 and below, we ask for a 50% deposit and the remaining 50% is due after 1 week.
Do you offer a la carte services?
Yes, we offer a la carte services and packages. View our Media Kit to see all services offered. If there is a design need not listed, contact us for further discussion.